ARRIVAL AND CHECK IN
You will receive an email with instructions for a direct entry to the property. Check-in time is 4:00 PM. Our office is open 7 days a week, 9 am to 5pm. If you arrive early, feel free to take a walk on the beach, or shop around town, knowing your rental home is being thoroughly cleaned and inspected as you wait. Please take a moment to notify us of any damages or problems immediately, so we may have a chance to correct them (whether you caused it or not).
Unless otherwise instructed, you can go directly to the property at any time after 4 pm. Please be mindful of other properties and quiet times when you unload.
DEPARTURE AND CHECK OUT POLICIES
Check out time is 11:00 AM. Please notify HRG when you check out. Leave unused beds made, take out the garbage and leave all dishes clean. Please use lockbox key to lock door and ensure the key is secured properly in the lockbox upon your departure. Missing keys will result in a $50 fee. DO NOT put the ashes from the fireplace in the garbage can or paper bags! LEAVE THE ASHES in the fireplace; the cleaning staff will dispose of them appropriately. Other procedures are found on the information sheet on the counter. A late check-out fee of $50/hour could result if you do not vacate the property on time. Thank you.
HOA BEACH/POOL/SPA KEYS & ACCESS CARDS
When renting a home with private HOA amenities, access keys or cards are issued at the property—most often in the lockbox. You are responsible for the access key or card once you check in. Please contact us immediately if the HOA key or card is not at the property. A fee of $150 will be assessed if the access key or card is not returned to where it was issued. Please note we do not provide beach/pool towels.
No guests in excess of the maximum occupancy specified on the property “Features” page on this website shall occupy the property. Breach of this or any provision herein will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and/or security deposit.
We want our guests to have fun, but loud & unruly tenants will not be tolerated. All of our homes are located in residential areas and may not be used for weddings, receptions, parties, or large gatherings. Any disruptive parties could result in the eviction & forfeiture of entire rental amount & security deposit.
Smoking is not permitted in any of our rental properties. Please be conscientious and only smoke outdoors. Be fire safe, and dispose of butts/ash safely and properly.
FURNISHINGS & SUPPLIES
All of our rental properties have a fully equipped kitchen, 1 or more TVs, blankets & pillows, linens, sheets and towels to accommodate the occupancy of the home, and most have landline phone, dishwasher and washer/dryer. Most have supplies like flour, sugar, salt & spices, but these are not guaranteed items. Please note, we do not provide additional towels for pool/beach use and we encourage renters to bring beach towels for summer stays or when renting a property with hot tub access. We start you off with two rolls of toilet paper per bathroom & one roll of paper towels. Additional supplies can be purchased at the local markets. Firewood is not supplied during the summer months (Memorial Day through October), and BBQs ARE NOT PROVIDED during winter months (Thanksgiving through Memorial Day). Propane is provided for grills in the summer, but please bring your own charcoal depending on the type of grill.
Many of our properties do not allow animals of any kind. You must notify the rental office at the time you make your reservation if you choose to bring your dog, and verify you have rented a dog-friendly property. If you bring a dog, you are agreeing to the following: 1. Our Dog Friendly Homes will accept only ONE dog over the age of 1 year old. If you have more than one dog you must get this approved at the time of booking; 2. You will never leave the dog unattended at the property, inside or out; 3. You will never allow the dog on the furniture; 4. You will clean up after your dog; 5. You will never falsely misrepresent your dog as a service animal (emotional support animals do NOT meet the definition of a service animal). Service dog fraud is a crime (Penal Code 365.7 PC). Any damage caused by dogs will not be covered by Damage Protection Fee. Breach of this OR ANY provision herein will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and/or security deposit.
Please see the DOG DISCLOSURE for more information.
During winter, snow removal from the driveway is provided automatically. Check the property information sheet before you confirm your unit to be sure there is ample parking for your group. Be sure you know the laws in regards to winter parking. Do not park in the street from Nov 1 – May 1! Your car will get towed! Driving conditions may be hazardous as well. Be prepared. We suggest you read our WINTER DISCLOSURE to help you prepare for travel in the Sierras.
Garbage is picked up only once a week. For rentals homes, please put trash into trashcans located INSIDE the metal bear proof garbage “hut” located at the home curbside, while condominiums have dumpsters on-site. Please do not leave any garbage outside, as animals will make a mess and you WILL be charged for cleanup. You can recycle by separating your trash into “blue bags” available at the grocery stores locally, or just separating them into normal trash bags and put out with the normal trash. Recyclables are sorted at the refuse facility. Do not leave any food in your car.
ITEMS LEFT BEHIND
Be sure to gather up & take home ALL of your belongings when you check out. We are not responsible for items left behind. There will be a minimum charge of $25 to retrieve any personal belonging left behind.
We cannot be held responsible for circumstances beyond our control, including—but not limited to—any type of noise pollution (like construction, road work, public or private functions, and events), wildfire smoke, interruption of services or utilities (including power, water, gas, phone, internet, TV or unexpected appliance breakdowns), weather conditions, road conditions, and road closures. All are beyond our control. Please note, none of our rentals have air conditioning.
~ AIR CONDITIONING ~
Please note: None of our Lake Tahoe rentals have air conditioning.
Except for a few small portable A/C units at; Cest La Vie and Dollar Hill 61