Policies

BOOKING & CANCELLATION POLICY WITH COVID-19

Both parties are entering into this Agreement with knowledge and understanding of the current events associated with COVID-19 and the pandemic.

 

The Cancellation Policy agreed to at the time of booking will prevail regardless of COVID-19’s impact. A myriad of travel insurance options is available to protect one’s investment.

 

With regards to States of Emergency and so-called “shelter-in-place” or “stay-at-home” orders, HRG (i) will not violate any Stay Home Orders, notwithstanding any Party’s instructions and (ii) will obey all Fair Housing laws while pursuing safe COVID-19 practices. HRG cannot and will not determine the legal sufficiency or the good faith use of the stated reasons or purposes for either party choosing to enter into this Agreement.

 

Some modifications, amendments, interruptions, delays, or disruptions from service providers, including services provided by HRG can be expected.

 

Public, private, or HOA amenities may be limited, or may not be available at all. No refunds or adjustments in the terms of this Agreement will be made based on changes to public or private amenities.

 

CANCELLATION POLICY

If canceling more than 60 days from your arrival date, an amount equal to the deposit is subject to forfeiture if we do not re-rent the unit for the same dates at the same rate.  Should you cancel less than 60 days from your arrival date, the rent charge & tax are subject to forfeiture if we do not re-rent the unit.

 

When booking within 60 days from arrival, full balance is due immediately.  Should you cancel once your contract is signed and your card has been charged, full rent charge & tax are subject to forfeiture if we do not re-rent the unit for the same dates at the same rate.

 

In any case, if we do re-rent the unit for the same dates at the same rate, we will refund your money less a $100 cancellation fee.

 

Please consider protecting your vacation with Optional Travel Insurance!

 

ARRIVAL AND CHECK-IN 

We want to make checking into your vacation rental as easy as possible, so unless otherwise instructed, we will be emailing you with instructions for direct entry to the property once the property has been called in as ready. Check-in time is 4:00 PM. All keys and applicable HOA cards will be in the lockbox at the property. Due to the nature of our homes and reservation schedule, we do not offer early check-ins. If you arrive early, take a walk on the beach, or shop around town, knowing your rental home is being thoroughly cleaned and inspected. 

 

LATE ARRIVAL 

Unless otherwise instructed, you can go directly to the property at any time after 4 pm. Please be mindful of other properties and quiet times when you unload. 

 

DEPARTURE AND CHECK-OUT PROCEDURES 

Check out time is 11:00 AM. Please notify Hauserman Rental Group, HRG, when you check out. Leave unused beds made, take out the garbage and leave all dishes clean.  Please use lockbox key to lock door and ensure the key is secured properly in the lockbox upon your departure. Missing keys will result in a $50 fee. Do not put the ashes from the fireplace in the garbage can or paper bags! Leave the ashes in the fireplace; the cleaning staff will dispose of them appropriately. Other procedures are found on the information sheet on the counter. A late check-out fee of $50/hour could result if you do not vacate the property on time. Thank you. 

 

PETS 

Many of our properties do not allow animals of any kind. You must notify the rental office at the time you make your reservation if you choose to bring your dog and verify you have rented a dog-friendly property. If you bring a dog, you are agreeing to the following: 1. Our Dog Friendly Homes will accept only one dog. If you have more than one dog you must get this approved at the time of booking; 2. You will never leave the dog unattended at the property, inside or out; 3. You will never allow the dog on the furniture; 4. You will clean up after your dog; 5. You will never falsely misrepresent your dog as a service animal (emotional support animals do NOT meet the definition of a service animal). Service dog fraud is a crime (Penal Code 365.7 PC). Any damage caused by dogs will not be covered by Damage Protection Fee. Breach of this OR ANY provision herein will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and/or security deposit. 

 

VACATION RENTAL DAMAGE PROTECTION 

This Vacation Rental Damage Protection Fee covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to the rental agency (HRG) prior to check-out. Most policies will pay a maximum of $1500; several homes require $3000 coverage. Any damages that exceed $1500/$3000 will be charged to the credit card on file, compliant with your signed contract.  Please note, additional cleaning charges and any damages caused by dogs are NOT covered by this policy. If, during your stay at one of our Rental Properties, an insured Person causes damage to any real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500/$3000. Certain terms and conditions apply; full details of the Vacation Rental Damage Protection coverage are contained on HRG’s website under Area Guide. By submitting payment for this plan, you authorize and request HRG to pay any amount payable under the terms and conditions of the Vacation Rental Damage 

Protection. If you choose not to participate in this plan, HRG requires a $1500 deposit (in the form of a CHECK) before check-in to cover any potential damages, to be refunded within 21 days of check-out, provided the rental unit is left tidy and undamaged. 

 

BEACH/POOL/SPA KEYS 

When renting a home with private HOA amenities, access keys or cards are issued at the property—most often in the lockbox. You are responsible for the access key or card once you check in. Please contact us immediately if the HOA key or card is not at the property. A fee of $100 will be assessed if the access key or card is not returned to where it was issued. Please note we do not provide beach/pool towels. 

 

CLEANING FEE 

Each rental property has a specific cleaning fee ranging from $60 to $600. This fee has been set by the cleaning service and is for a normal cleaning. Any excessive linen use OR unusual extra cleaning will be charged to you accordingly. Extra cleaning is NOT covered by the Damage Protection Fee. 

 

MAXIMUM OCCUPANCY 

No guests in excess of the maximum occupancy specified on the property “Features” page on HRG’s website shall occupy the property. Breach of this OR ANY provision herein will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and/or security deposit. 

 

NO PARTIES 

We want our guests to have fun, but loud & unruly tenants will not be tolerated. All our homes are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive parties could result in the eviction & forfeiture of entire rental amount & security deposit. 

 

NO SMOKING 

Smoking is not permitted in any of our rental properties. Please be conscientious and only smoke outdoors. Be fire safe and dispose of butts/ash safely and properly. 

 

FURNISHINGS & SUPPLIES 

All our rental properties have a fully equipped kitchen, 1 or more TVs, blankets & pillows, linens, sheets and towels to accommodate the occupancy of the home, and most have landline phone, dishwasher and washer/dryer. Most have supplies like flour, sugar, salt & spices, but these are not guaranteed items. Please note, we do not provide additional towels for pool/beach use and we encourage renters to bring beach towels for summer stays or when renting a property with hot tub access. We start you off with two rolls of toilet paper per bathroom & one roll of paper towels. Additional supplies can be purchased at the local markets. Firewood is not supplied during the summer months (Memorial Day through October), and BBQs are not provided during winter months (Thanksgiving through Easter). Propane is provided for grills in the summer. Charcoal grills are not permitted at any property per county ordinance.  Properties with hot tubs, if the hot tub is not functional, any credit or refund for the inconvenience will be limited to $20 per night. Please note, our rental homes are not equipped with air conditioning. 

 

PARKING 

Check the property details before you confirm your reservation to be sure there is ample parking for your group. Be sure you know the laws regarding winter parking. Parking on the street is not allowed from November 1-May 1. Your car will get a ticket and may be towed. During winter, snow removal for the driveway is provided automatically; during severe storms, please be patient with the drivers as they are doing all they can to keep up with accumulation. Driving conditions may be hazardous as well. Be prepared. See our Winter Disclosure in the following pages for more information. 

 

GARBAGE 

Garbage is picked up only once a week. For rentals homes, please put trash into trashcans located inside the metal bear proof garbage “hut” located at the home curbside, for condominiums, use the dumpsters on-site. Please do not leave any garbage outside, as animals will make a mess and you will be charged for cleanup. You can recycle by separating your trash into “blue bags” available at the grocery stores locally, or just separating them into normal trash bags and put out with the normal trash. Recyclables are sorted at the refuse facility. Do not leave any food in your car. 

 

ITEMS LEFT BEHIND 

We are not responsible for items left behind. There will be a minimum charge of $25 to retrieve any personal belongings. 

 

DISCLAIMER 

We cannot be held responsible for circumstances beyond our control, including—but not limited to—any type of noise pollution (like construction, road work, public or private functions, and events), wildfire smoke, interruption of services or utilities (including power, water, gas, phone, internet, TV or unexpected appliance breakdowns), weather conditions, road conditions, and road closures. All are beyond our control. Please note, our rental homes are not equipped with air conditioning.

 

WINTER DISCLOSURE 

PLEASE READ BEFORE TRAVELING IN THE SIERRAS 

 

 

As a visitor traveling in the High Sierra, please be advised that the Tahoe Basin is often exposed to severe weather conditions. Travel to and from, in and around the Lake Tahoe area can be hampered severely or even halted by authorities and due to reasons beyond Hauserman Rental Group’s, HRG, control. We cannot be held responsible for these conditions. 

 

For your protection and convenience, we strongly recommend you invest in travel insurance. Visit our website for information about CSA Travel Insurance.  EnjoyTahoe.com  

 

Winter travel can be dangerous. Be prepared when you travel in our area. Read this entire disclosure and if you have any questions do not hesitate to contact our office. 

 

HRG has no control over the weather and/or road conditions. We will do our best to have the driveway and path to the front door cleared of excess snow before your arrival; but during times of heavy snowfall, the plows may not be able to keep up. You may need chains or you may have to shovel the berm to get into/out of your driveway. Please note cable chains can be insufficient for travel on mountain roads; we strongly recommend link style chains instead of cable chains to reach your rental property safely. 

 

Follow local laws and procedures during snow removal time periods. You are responsible for knowing the parking regulations. Do not park on any street or roadway. Do not park in anyone else’s driveway or parking area. Be sure you move your vehicles out of the parking areas when the plow comes by to clear the snow. Homes and condos have strict limits on the number of vehicles you can bring; be sure to know the limitations prior to renting. Unlawfully parked vehicles will be towed at owners’ expense. 

 

We cannot be held responsible for either State or County roads. With the possibility of severe weather conditions, Interstates and Highways do impose chain requirements and/or closure of the highways. If Interstate 80 or any other highway is closed for an extended period of time on your arrival date, call HRG for details on how to proceed.  

 

Drive cautiously, carry chains, always carry a shovel, water, food, blankets and have a full tank of gas. Be prepared to be stranded in a snowstorm or long delay. 

 

Always check road conditions by calling 1-800 427-ROAD (7623) 

SUMMER DISCLOSURE 

 

As a visitor traveling in the High Sierra, please be advised that the Tahoe Basin is often crowded during summer months. Travel to and from, and around the Lake Tahoe area can be hampered by traffic, construction, and other reasons beyond Hauserman Rental Group’s control. We cannot be held responsible for these conditions. 

Here are a few important things to keep in mind while planning your travel to your Tahoe vacation rental: 

 

1.CHECK IN is at 4:00pm: We do not offer early check in and are unable to provide keys until homes are reported clean and ready for occupancy. Please plan your arrival day accordingly. 

 

2.AIR CONDITIONING: None of our rentals are equipped with air conditioning – this is normal for Lake Tahoe as it is relatively temperate during summer months. Each property should be equipped with a couple fans for use during your stay. The best way to keep a Tahoe property cool is to keep windows, blinds, and doors shut during the day, and open windows at night to let in cool air. 

 

3.TOWELS: We provide enough bath, hand, and washcloth towels for the maximum occupancy of the property. Please note that we do not provide additional towels for beach, pool, or hot tub use. We advise renters to provide their own beach towels for water activities. 

 

4.BEACH GEAR: We do not require homeowners to provide beach chairs, umbrellas, or other related items. Please plan on bringing, renting, or purchasing whatever you need to enjoy your time at the lake. 

 

5.NOISE: Please be aware that sound travels far in our mountain town - especially at night with windows open. Please be considerate of surrounding neighbors during your stay by keeping any noise at a respectful level. 

It is our goal to ensure a wonderful rental experience. Please feel free to contact us before or during your stay with any questions, concerns, or comments. 

We look forward to your stay! 

 

WELCOME TO LAKE TAHOE! 
WE HOPE YOUR EXPERIENCE HERE IS A MEMORABLE ONE

 

Just in case you were not aware of it, there are numerous black bears throughout the Tahoe basin. The opportunity to see one of these magnificent animals has become more and more likely.  The primary reason for this is that in the past several years, people have introduced unnatural foods into the bear's regular diet. These new foods are: garbage, trash, pet food, and bird seed.  Some folks even think it is a Kodak moment to attempt to hand-feed a bear.  It might seem a great photo opportunity to see a bear pick his way through a turned-over trash can or to photograph a bear scurrying up a tree.  Many people make the mistake of calling out the rest of the family, the household dog, and all the neighbors to watch.  Hours later they wonder why the bear is still up the tree.  Black bears climb trees for many reasons, one of which is fear.  The only way to get them down is to leave them alone and move the family, dogs and neighbors completely out of sight.  In other words, leave them alone.

 

Providing the foods that are "natural" to humans is "unnatural" to bears.  It attracts them to our garbage.  If they then become a "nuisance," it may cause their DEATH since, in California, bears that become a problem are not relocated. They are trapped and shot to death in the trap. So, the bear you photographed eating Snoopy's dog food may well be dead next week. If it happens to be a mother with cubs, they all DIE.

 

Please help to preserve the bear's right to share our world with us by following these simple suggestions.  We think they will make your bear experience enjoyable.

1.DO NOT leave trash or garbage out overnight unless it's in a "bear-proof" steel container.  Put it out on the day of pick up.  Put ammonia in every bag.

2.DO NOT leave any trash on your deck or in crawl spaces under the house.  Bears have an extremely good sense of smell and can detect odors through closed doors.  A flimsy door leading to a crawl space is almost non-existent to a bear.

3.DO NOT leave pet food out on decks overnight.  Take it inside.

4.DO NOT leave a window (screened or not) open with freshly baked goods or other foods on the kitchen counter.  Remember if bears can smell it, they will try to get it.

5.DO NOT leave food or ice chests on decks or in vehicles.  Bears can smell food, lotions, gum, toothpaste, etc. in your trunk or glove compartment.

6.DO clean all trash containers with ammonia or bleach.

7.DO clean BBQ.  Allow the fire to burn off all food particles.

8.DO remember that it is illegal to feed bears.  The fine is $1,000 or 6 months in jail.

When hiking or in the back country, make plenty of noise.  If you do encounter a bear, DO NOT run. Slowly back off and allow the bear room to pass or withdraw.  Black bear attacks are extremely rare; however, they may "bluff" you with a charge or "huff and blow" which means, "I'm so afraid.  Please leave me alone."   There is a greater chance of serious injury from a bee sting or lightning.

 

Above all, enjoy your visit to Lake Tahoe, and if you do happen to see a bear, be responsible and follow these suggestions.  By doing so, your bear experience will still be a memorable one.

 

If you desire any additional information, please contact us–BEAR League 530-525-PAWS (7292)