BOOKING & CANCELLATION POLICY WITH COVID-19
Both parties are entering into this Agreement with knowledge and understanding of the current events associated with COVID-19 and the pandemic.
The Cancellation Policy agreed to at the time of booking will prevail regardless of COVID-19’s impact. A myriad of travel insurance options is available to protect one’s investment.
With regards to States of Emergency and so-called “shelter-in-place” or “stay-at-home” orders, HRG (i) will not violate any Stay Home Orders, notwithstanding any Party’s instructions and (ii) will obey all Fair Housing laws while pursuing safe COVID-19 practices. HRG cannot and will not determine the legal sufficiency or the good faith use of the stated reasons or purposes for either party choosing to enter into this Agreement.
Some modifications, amendments, interruptions, delays, or disruptions from service providers, including services provided by HRG can be expected.Public, private, or HOA amenities may be limited, or may not be available at all. No refunds or adjustments in the terms of this Agreement will be made based on changes to public or private amenities.
If canceling more than 60 days from your arrival date, an amount equal to the deposit is subject to forfeiture if we do not re-rent the unit for the same dates at the same rate. Should you cancel less than 60 days from your arrival date, the rent charge & tax are subject to forfeiture if we do not re-rent the unit.
When booking within 60 days from arrival, full balance is due immediately. Should you cancel once your contract is signed and your card has been charged, full rent charge & tax are subject to forfeiture if we do not re-rent the unit for the same dates at the same rate.
In any case, if we do re-rent the unit for the same dates at the same rate, we will refund your money less a $100 cancellation fee.
Please consider protecting your vacation with Optional Travel Insurance!
ARRIVAL AND CHECK-IN
We want to make checking into your vacation rental as easy as possible, so unless otherwise instructed, we will be emailing you with instructions for direct entry to the property once the property has been called in as ready. Check-in time is 4:00 PM. All keys and applicable HOA cards will be in the lockbox at the property. Due to the nature of our homes and reservation schedule, we do not offer early check-ins. If you arrive early, take a walk on the beach, or shop around town, knowing your rental home is being thoroughly cleaned and inspected.
Unless otherwise instructed, you can go directly to the property at any time after 4 pm. Please be mindful of other properties and quiet times when you unload.
DEPARTURE AND CHECK-OUT PROCEDURES
Check out time is 11:00 AM. Please notify Hauserman Rental Group, HRG, when you check out. Leave unused beds made, take out the garbage and leave all dishes clean. Please use lockbox key to lock door and ensure the key is secured properly in the lockbox upon your departure. Missing keys will result in a $50 fee. Do not put the ashes from the fireplace in the garbage can or paper bags! Leave the ashes in the fireplace; the cleaning staff will dispose of them appropriately. Other procedures are found on the information sheet on the counter. A late check-out fee of $50/hour could result if you do not vacate the property on time. Thank you.
Many of our properties do not allow animals of any kind. You must notify the rental office at the time you make your reservation if you choose to bring your dog and verify you have rented a dog-friendly property. If you bring a dog, you are agreeing to the following: 1. Our Dog Friendly Homes will accept only one dog. If you have more than one dog you must get this approved at the time of booking; 2. You will never leave the dog unattended at the property, inside or out; 3. You will never allow the dog on the furniture; 4. You will clean up after your dog; 5. You will never falsely misrepresent your dog as a service animal (emotional support animals do NOT meet the definition of a service animal). Service dog fraud is a crime (Penal Code 365.7 PC). Any damage caused by dogs will not be covered by Damage Protection Fee. Breach of this OR ANY provision herein will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and/or security deposit.
VACATION RENTAL DAMAGE PROTECTION
This Vacation Rental Damage Protection Fee covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to the rental agency (HRG) prior to check-out. Most policies will pay a maximum of $1500; several homes require $3000 coverage. Any damages that exceed $1500/$3000 will be charged to the credit card on file, compliant with your signed contract. Please note, additional cleaning charges and any damages caused by dogs are NOT covered by this policy. If, during your stay at one of our Rental Properties, an insured Person causes damage to any real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500/$3000. Certain terms and conditions apply; full details of the Vacation Rental Damage Protection coverage are contained on HRG’s website under Area Guide. By submitting payment for this plan, you authorize and request HRG to pay any amount payable under the terms and conditions of the Vacation Rental Damage
Protection. If you choose not to participate in this plan, HRG requires a $1500 deposit (in the form of a CHECK) before check-in to cover any potential damages, to be refunded within 21 days of check-out, provided the rental unit is left tidy and undamaged.
When renting a home with private HOA amenities, access keys or cards are issued at the property—most often in the lockbox. You are responsible for the access key or card once you check in. Please contact us immediately if the HOA key or card is not at the property. A fee of $150 will be assessed if the access key or card is not returned to where it was issued. Please note we do not provide beach/pool towels.
Each rental property has a specific cleaning fee ranging from $60 to $600. This fee has been set by the cleaning service and is for a normal cleaning. Any excessive linen use OR unusual extra cleaning will be charged to you accordingly. Extra cleaning is NOT covered by the Damage Protection Fee.
No guests in excess of the maximum occupancy specified on the property “Features” page on HRG’s website shall occupy the property. Breach of this OR ANY provision herein will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and/or security deposit.
We want our guests to have fun, but loud & unruly tenants will not be tolerated. All our homes are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive parties could result in the eviction & forfeiture of entire rental amount & security deposit.
Smoking is not permitted in any of our rental properties. Please be conscientious and only smoke outdoors. Be fire safe and dispose of butts/ash safely and properly.
FURNISHINGS & SUPPLIES
All our rental properties have a fully equipped kitchen, 1 or more TVs, blankets & pillows, linens, sheets and towels to accommodate the occupancy of the home, and most have landline phone, dishwasher and washer/dryer. Most have supplies like flour, sugar, salt & spices, but these are not guaranteed items. Please note, we do not provide additional towels for pool/beach use and we encourage renters to bring beach towels for summer stays or when renting a property with hot tub access. We start you off with two rolls of toilet paper per bathroom & one roll of paper towels. Additional supplies can be purchased at the local markets. Firewood is not supplied during the summer months (Memorial Day through October), and BBQs are not provided during winter months (Thanksgiving through Memorial Day). Propane is provided for grills in the summer. Charcoal grills are not permitted at any property per county ordinance. Properties with hot tubs, if the hot tub is not functional, any credit or refund for the inconvenience will be limited to $20 per night. Please note, our rental homes are not equipped with air conditioning.
Check the property details before you confirm your reservation to be sure there is ample parking for your group. Be sure you know the laws regarding winter parking. Parking on the street is not allowed from November 1-May 1. Your car will get a ticket and may be towed. During winter, snow removal for the driveway is provided automatically; during severe storms, please be patient with the drivers as they are doing all they can to keep up with accumulation. Driving conditions may be hazardous as well. Be prepared. See our Winter Disclosure in the following pages for more information.
Garbage is picked up only once a week. For rentals homes, please put trash into trashcans located inside the metal bear proof garbage “hut” located at the home curbside, for condominiums, use the dumpsters on-site. Please do not leave any garbage outside, as animals will make a mess and you will be charged for cleanup. You can recycle by separating your trash into “blue bags” available at the grocery stores locally, or just separating them into normal trash bags and put out with the normal trash. Recyclables are sorted at the refuse facility. Do not leave any food in your car.
ITEMS LEFT BEHIND
We are not responsible for items left behind. There will be a minimum charge of $25 to retrieve any personal belongings.
We cannot be held responsible for circumstances beyond our control, including—but not limited to—any type of noise pollution (like construction, road work, public or private functions, and events), wildfire smoke, interruption of services or utilities (including power, water, gas, phone, internet, TV or unexpected appliance breakdowns), weather conditions, road conditions, and road closures. All are beyond our control. Please note, our rental homes are not equipped with air conditioning. We are under contractual obligation to our homeowners to rent to groups with adults over the age of 25.